Guidelines

Please notify us 24-hours in advance if your plans change. If you are calling after business hours, please stay on the line and our answering service will take your message. Please leave your name, date & time of appointment, service being canceled and a phone number we may reach you at.

If services are cancelled with less than a 24-hour notice and we are unable to fill the appointment time from our waiting list, you will be charged the value of the services scheduled.

Sanctuary requires new guests to secure their reservation with a credit card or gift card.

A credit card or gift card will be required when reserving two or more services.

 

SANCTUARY SERVICE GUARANTEE

In the event you are not satisfied with your service, please let us know. If you aren’t happy, we aren’t happy!

Guests having hair color services must use Aveda home care products to ensure their color results. We will be happy to schedule you with a corrective service within 2 weeks at no charge.

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RETURNS

If for any reason you are not satisfied with a product you purchased, we will happily give an exchange or a store credit if it is returned with your receipt.

For your information:

• Gratuities are not included in the service pricing.

• Complimentary consultations are available for all services.

• Prices are subject to change without notice.

• No refunds are given on gift certificates.

• Gift cards must be presented at time of service.